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Position title

GTBank Career 2025/2026 Application Portal

Description

Join our dynamic team at GTBank and be a part of shaping the future of banking. As a Customer Service Representative, you will play a pivotal role in delivering exceptional service to our valued customers. This position is ideal for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are committed to providing top-notch service.

Responsibilities

Provide prompt, efficient, and personalized customer service through various channels, including phone, email, and in-person interactions.
Assist customers with account inquiries, transactions, and issue resolution, ensuring a positive and seamless experience.
Stay informed about the bank's products and services to effectively educate and cross-sell to customers.
Process financial transactions accurately, including deposits, withdrawals, and fund transfers.
Handle and resolve customer complaints, escalating issues when necessary to ensure customer satisfaction.
Maintain accurate and up-to-date customer records in the bank's database.
Collaborate with other departments to address customer needs and inquiries.

Qualifications

Bachelor's degree in Business, Finance, or a related field.
Strong interpersonal and communication skills.
Proven customer service experience in a banking or financial institution is preferred.
Knowledge of banking products and services.
Ability to multitask and work effectively in a high-pressure environment.
Proficiency in Microsoft Office Suite and other relevant software.

Job Benefits

Competitive salary and performance-based incentives.
Comprehensive health and wellness benefits.
Opportunities for professional development and career advancement.
Collaborative and inclusive work culture.
Employee assistance programs and wellness initiatives.
Access to banking products and services at preferential rates.

Contacts

Visit the GTBank Career 2023/2024 Application Portal and submit your resume along with a cover letter outlining your relevant experience and why you believe you are a suitable candidate for the position. Be sure to include any certifications or additional qualifications that showcase your skills.

We look forward to welcoming passionate individuals to our team who are ready to contribute to the success of GTBank and provide outstanding service to our customers.

Apply to GTBank Career jobs

GTBank is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.