Position title
Zenith Bank Recruitment 2025/2026 Application Form
Description
Zenith Bank is currently seeking qualified and motivated individuals to join our dynamic team as Customer Service Representatives. As a Customer Service Representative, you will play a crucial role in ensuring an excellent customer experience by addressing inquiries, resolving issues, and providing efficient banking services. This position is an exciting opportunity to work in a fast-paced environment and contribute to the success of one of the leading financial institutions.
Responsibilities
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels, including phone, email, and in-person.
- Provide accurate information about banking products, services, and policies.
- Problem Resolution:
- Investigate and resolve customer issues, ensuring timely and satisfactory resolution.
- Escalate complex issues to the appropriate department for further assistance.
- Transaction Processing:
- Assist customers with account transactions, including deposits, withdrawals, and fund transfers.
- Ensure compliance with banking regulations and security procedures.
- Cross-selling:
- Identify opportunities to promote and cross-sell banking products to meet customer needs.
- Documentation:
- Maintain accurate and up-to-date customer records and documentation.
- Ensure confidentiality and security of customer information.
- Customer Education:
- Educate customers on digital banking solutions and assist with online banking queries.
Qualifications
- Bachelor's degree in Business, Finance, or a related field.
- Strong interpersonal and communication skills.
- Previous customer service experience in the banking industry is a plus.
- Knowledge of banking products and services.
- Proficiency in Microsoft Office Suite.
- Attention to detail and problem-solving skills.
Job Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Professional development opportunities.
- Employee assistance programs.
- Access to banking and financial products at preferred rates.
Contacts
Hiring organization
Employment Type
Intern
Industry
Banking
Job Location
87 Ajose Adeogun St, Victoria Island, Lagos 106104, Lagos, Nigeria, Victoria Island, LAGOS, 106104, Nigeria
Working Hours
9
Date posted
May 21, 2025
Valid through
December 6, 2026
PDF Export
